Marketing Should Drive Website Development for Businesses

Hi and welcome to Captain’s Log Video Series.
My name is Viktor Nagornyy and I’m the President and CEO of Viktorix Innovative; the company
behind ProjectArmy as well as a business guardian at ProjectArmy. Since this is the first episode in the series,
I wanted to take a few seconds to explain why I wanted to start these series. Over the
years, working with a lot of clients, I always get asked the same questions over and over
again. A lot of people, just general public, find me on social media; on Quora, Twitter,
LinkedIn, they always ask me questions that are the same over and over again so what I
wanted to do with these series is being able to answer some of these questions that everyone
can benefit from without replying to the same questions over and over again. As well as
cover some of the topics and issues that our clients and other people bring up in the comments
section, on the social media, anywhere. These series are designed to help educate
not only our clients but pretty much anyone who finds it on Youtube, who finds it on Google
and other search engines. It doesn’t matter, as long as you find it, I really want to help
educate you for whatever you are looking for and whatever you need so I’m here for you. To get into the topic of today’s video,
I wanted to talk about something that is really been driving me crazy over the past few years
working with a lot of clients, and that is that working with small businesses and what
I mean small businesses, I mean- sometimes micro businesses where you have either just
one business owner or consultant or some sort of service business, or you can have a few
staff, employees, nothing too huge. When it comes to web development for the business
website, business owners get involved because there is nobody else, they don’t have the
money to pay someone to do it for them. They get involved and they might hire a web
developer to do some of the things on the website. The problem with that is that they
don’t have, in most cases, the marketing expertise that is required to make a business
website converting. To make it generate more leads, generate more sales. So what happens
is that when you work- when the business owner works directly with the web developer and
the web developer has no marketing experience, which they shouldn’t, they are an expert
in their field, in web development, they don’t really need the marketing expertise. That
is not why they got into it. In that case, when a business owner works
with a web developer directly, what happens is that, in many, many, many cases that I’ve
seen is the blind is leading the blind. And what I mean by that is business owner sees
something on the competitor’s website or he sees something on other websites or he
reads something and says “Okay, you should have this on the website.” Without any thought,
without any analysis, they send an email to the web developer “Can you add this to the
website?” and the web developer is making the money so he says “Yes, let me do it.” So they add a new feature to the website.
There’s no thought behind it, why do you need that feature, why did the website in
the first place –the competitor’s website, whatever the website was- has that feature
in the first place. If you read something online and said that you needed it, they might
have explained why you needed it but they didn’t really go into a lot of details in
why you should need it, do you need it? And you just add it. Maybe in a perfect world
it will work the way it was advertised or the way it was explained but we don’t live
in a perfect world. Everything doesn’t work that easily and what would happen in a lot
of cases, and that is where I step in in many cases, trying to fix issues that were brought
up by just arbitrary adding of the features causing the website to get slow, adding things
that distract people from converting and increase the bounce rate. For example, one example is, let’s say social
media sharing buttons. These days, every website should have should have social media sharing
buttons for their blog posts and other pages. In many cases they do now but let’s say
a new website was created that does not have the social media sharing buttons, so business
owners reading like how to get more web traffic to his website, and one of the things that
some people might recommend is make your blog post sharable online in social media so you
should add sharing buttons to your blog post. Okay, here is the feature that you need to
add to the website –sharing buttons. Okay, here you go, you might go- if you have a developer
that you worked with you just shoot him an email or you go and try to find someone to
do it for you or you do it even yourself. So what you do is you, let’s say you work
for a developer, you sent an email to that developer saying “Hey, can you add social
media sharing buttons to my website?” The developer says “Yes, I’ll do it.” So, maybe they figure out what type of buttons
they want, maybe they want one of those where you have a little bubble with a number, the
count number for how many shares were there, how many shares the article receives. Maybe
you don’t get that one, maybe you get AddThis, maybe you get something custom. You figure
out what buttons you want.  Maybe you don’t really care and tell the developer “Add
something like this that this competitor has.” So they do it. Okay, so you have buttons on the website now,
so you go to the website then you click on a tweet button to share it on Twitter and
here pops up the window and what do you see? There is nothing in a window, like “What
am I suppose to share?” There is no link in it, there might not be a correct title
in it, there might be some other stuff in it, it’s like “What happened? Why doesn’t
it work?”  Taking a little bit more, different example, a Facebook update or share, you click
it, you try to share- I just had an email from a client the other day, a Facebook thumbnail
would not show up, the right one, on the ‘Share’ when she was trying to share a blog post on
Facebook. It wouldn’t show up like “Why wasn’t it working? We have the buttons on
it.” The problem is that those simple buttons are
easy to add, the problem arises that the website, the page that you are sharing needs to be
social media optimized. You need to add things like Open Graph tags inside the code that
helps social media websites understand what information to pull for that share, for that
update – the image, the title, the description, the URL. So it needs to be social media optimized.
And if the web developer is good and has some marketing experience, he might know that but
in many cases, that is not the case. In many cases, you’re just going to have the buttons
to share and then you wonder why nobody shares your stuff in social media. It is not social
media optimized, people don’t want to share just a link on Twitter, they want to have
either a title and a link so they can add a comment to it or just simply hit tweet and
everything is pre-filled for them to make it so simple for them to share it. You are
trying to make people’s lives easier on your website so they can do things quickly
and easily. That is why I think that marketing should
drive web development, there has to be a reason for what you do on the website. I had another client, not too long ago, sent
me an email “Hey Viktor, I just added Google Translate to the website and I realize, is
it good for SEO or is it going to hurt our SEO or do I even need it? I should have asked
you first.” I said “Well, probably for your type of
business, 1: Probably you don’t need it. Are you going to get anyone from China to
visit your website to translate it into Chinese? Or from Romania and translate it? Probably
not. That is because you are a local business, you don’t really need those translate buttons
unless you are a local but a global business like an eCommerce or stuff like that. Even
then, Google Translate is not the best option for the automatic translation.” But that is the thing, a lot of people do
things to their website because they see things done on other websites. Just because you see
something done on another website, especially on the competitor’s website, does not mean
that it works, does not mean that it’s effective, does not mean that it actually needs to be
there. In many cases, you’re copycatting crap.
When you copycat crap you will end up with crap so it needs to have a reason. It needs
to be in line with what you are trying to do with your website, what you are trying
to do with your business. What are your business objectives? What are your marketing goals?
Those are the things that need to drive the decisions that you make for your website,
nothing else. Just because you want it, it’s not the reason. Just because you saw it, someone
else has it is not a reason. Why? Why are you trying to add those social
media buttons? Because I want to get more traffic. Okay, so what do you need to do for
that? Okay, we need to make sure that people have an easy way of sharing those articles
in social media so we need to make sure that the website is social media optimized, that
everything is done. The other thing, the social media buttons –while I’m on the topic-
is, what buttons do you add? Facebook, Twitter, LinkedIn, a billing of other social media
sharing websites? How many buttons are you going to add? Are you going to plaster your
website with all the buttons? No, what you need to do is, again, marketing.
That comes down to understanding what is your target market? And once you know what your
target market is you know what websites, what social media websites do they like to use?
You need to be where your target market is, if they use LinkedIn and they use Twitter
but they don’t use Facebook, well why do you need a Facebook sharing button?  Just
because? No, you need to focus on LinkedIn and Twitter.
Maybe throw in Pinterest because not only do they use LinkedIn and Twitter but majority
of your target market might be women and majority of the audience of Pinterest are women so
that is where you want to be. Again, marketing is driving these decisions not ‘I want to’
or ‘I saw it’. Those are the things that distract a lot of
small business owners, those are the things that waste budget that you don’t even have
on things that you don’t even need. That is why marketing needs to drive web development.
You might say “Okay Viktor, I understand and I agree with you but isn’t there additional
cost for that?” Well, in most cases yes. When it comes to working with someone with
marketing experience, if you are a business owner and you are working with a web developer
and you need to provide that marketing expertise in that process, you would have to hire someone
like a marketing agency, a marketing consultant to do that. And if you have the budget for
it, do it. But, this is really where the idea for the
ProjectArmy came about, that small businesses don’t have a lot of budget and the budget
that they have needs to be spent very, very carefully on the things that will work. Not
on the things that they want or the things that they saw and liked. The marketing needs
to drive those decisions and the budget that you spend needs to be spent very carefully
on very concrete things. So the idea for the ProjectArmy is, my philosophy
is that, marketing advice should be free and that is what we do at ProjectArmy. As a business
guardian myself, my job is to work with our business clients to help them sift through
crap and ‘I wants’ because when they shoot me an email and ask me “Well, Viktor, I
want to do this and that.” “Okay, why do you want to do that?”, I
ask. “Well, we would want to increase our sales
by 10% next month.” Let’s say that as an example. Okay, so let’s figure out what we need to
do. We need to increase traffic to your website, we need to focus on- we need to create some
offers that we can generate leads from it. Then, we want to make sure that your sales
reps, if you have any, or maybe you are the sales rep you are the one man show, one woman
show, you need to follow up with them. We need to figure out what exactly that we
need. I always tell my clients that you don’t pay bills with subscribers; you don’t pay
bills with click-through rate. I want to see you send a check to Verizon and say- instead
of saying dollars, saying 2,000 subscribers. See if they are going to cash it in. You don’t
see that, you pay with money and that’s the lifeline of a business, you need to focus
on sales. The thing that I try to help my clients focus
on is on those vanity matrix like click-through rates on the emails, Twitter counts, likes,
how many times the article is Twitted. The problem with that is that those are important.
They can be tied into sales, to understand what you need to do. Those are not that important,
those are not critical. They help you understand where you are and what you need to do to improve
and get better and to get more sales. As a business guardian, that’s really what
my job is, to help clients understand what they need to do to achieve their goals, to
achieve their business objectives without ‘I want it’ or without wasting the budget
that you really don’t have much of to waste in the first place, or things that you think
might work. We need to test it, we need to figure it out
and providing that marketing expertise without any additional cost is really the philosophy
that I instill in the ProjectArmy and our team to help small businesses. My motto is,
and when people; when I talk to people, what I want to tell them is that our marketing
advice is always free. We charge for the execution. A lot of marketing agencies might charge you,
a lot of consultants – marketing consultants will charge you to answer your questions and
that is fine, they are consultants, that is what they do. Everyone is trying to make money,
everyone is in a business. At ProjectArmy, when you are our client, we
make sure that you don’t have any reasons to procrastinate marketing your business.
We make sure that you don’t have any excuses to do things that you wouldn’t do because
you didn’t know that you needed to do them, that you didn’t want to do them. We want
to help you eliminate as many excuses as possible to help grow your business. And one of those
excuses is “Well, nobody wants to work with me because I don’t have a budget for it
or I can’t afford it.” That’s one of the biggest issues that small
businesses have. That’s one of the biggest issues why so many small businesses fail every
year all over the world. Everyone has a good business; they have a good product, they have
a good service but nobody is helping them. They might not know that they need help and
they fail and I really hate seeing a lot of good people, smart people, intelligent people
get into business, working on their passion because they are really passionate about what
they are doing and fail. It’s really hard, it’s stressful. It’s
like “Well, I had this business. I thought it was great but failed.” And simply because
they didn’t get the help they needed, because they didn’t have enough support. That is
not right and that is what I am trying to do with ProjectArmy. And that is why marketing
should drive web development, for your business website. If you watched this video I just want to say
thank you and I really hope you find it interesting and useful. If you like to provide some feedback,
I would really appreciate it. If you are on our website, if you are watching this on our
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get to it. So, I’m always here, available to help you
grow your business so don’t hesitate to leave a comment or submit feedback, ask questions.
I’m here and I am not going anywhere. I’m here to help, take advantage of that. And before you go, remember one thing, you
don’t need a million dollar marketing budget to be profitable and succeed. Thanks.

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